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Billing Help

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If you’re having trouble accessing or paying your bill please contact

p: 855-691-9890
w: doctorpayments.com

Billing FAQ

Frequently Asked Questions

NACS accepts VISA, MasterCard, American Express, money orders, and personal checks. Credit and debit card payments are accepted over the phone at no charge or payments can be mailed to:

Northwest Acute Care Specialists
PO Box 35145 #4979
Seattle, WA 98124-5145

It takes time for a claim to be prepared and sent to the insurance company. Depending on how quickly the insurance company processes the bill, it may take 3 to 12 weeks for you to receive a statement.

Any payments made to the hospital are applied only to the facility billing. The hospital cannot and does not accept payments for the physician’s group.

Yes. If you would like to set up a payment plan, please contact customer service at the appropriate number on the sidebar.

If you need help paying your bill, you may qualify for financial assistance. To determine if you qualify for financial assistance, please contact the facility at which you were seen or call the customer service number listed on your billing statement.

While each insurance company is different, we generally expect full payment from your insurance company within 60 days of billing. If your insurance company does not pay the bill within 60 days, we may send you a notification of their non-payment and request that you contact them to send the payment.

Yes. After your primary insurance pays your claim, we will bill your secondary.

If your statement has an adjustment this means that the physician is contracted with your insurance and has agreed to accept a discounted rate. Contracted insurances determine the amount due from the patient.

We have received insufficient information regarding your insurance coverage. Please contact us at the appropriate number on the sidebar and provide the correct information.